Many journeys rely on us changing from one mode of transport to another, navigating the spaces between services, where one 'stops' and another 'starts'. But even short transfers have potential barriers – crossing a busy street, poor lighting, difficulty finding a place to sit down and rest.
Who’s responsible for the quality of the connection? And what’s the best way for everyone concerned to work together to improve it?
‘Making Connections’ brought disabled people together with staff from Northlink Ferries, CalMac Ferries, Scotrail and designers at StudioLR to experience and assess journey connections between rail and ferry services in Aberdeen, in the North East of Scotland, and Ardrossan on the South West coast.
We recorded the real challenges of making connections and worked with transport providers to develop ideas for improvements to make travel easier for everyone.
This helped us to develop a way of working to improve connections across Scotland and beyond.
You can read our project report here